Return & Refund Policy

LYNX Survival Systems — Return & Refund Policy

Last Updated: September 22, 2025

At LYNX Survival Systems, we stand behind the gear we source and sell. If there’s an issue with your order, we’re committed to making it right—within the guidelines of our return policy below.

Return Window

Returns are accepted within 30 days of delivery.

Return Eligibility

To qualify for a return, all of the following must apply:

  • Item is unused and in original condition

  • All original tags, packaging, and accessories are included

  • Proof of purchase is provided (receipt or order number)

How to Initiate a Return

Email crquarto@stayreadyoutdoors.com with your order number and reason for return. Once approved, we’ll send instructions and a prepaid return label.

Note: Do not send any items back without prior approval — they will not be accepted.

Return Address:
LYNX Survival Systems
ATTN: Returns
15236 Las Flores Ave
La Mirada, CA 90638

Damaged, Defective, or Incorrect Items

Inspect your order upon arrival. If any item is defective, damaged, or incorrect, contact us within 7 days at crquarto@stayreadyoutdoors.com. Include your order number and photos to help expedite the resolution.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or engraved products

  • Perishable goods (e.g., food rations)

  • Personal-use or hygiene items

  • Hazardous materials (e.g., flammable liquids)

  • Gift cards or final sale items

  • All clothing must be unworn and include original tags

Food Storage Policy

All sales on long-term food storage products are final.

We do not offer returns or refunds on these items for reasons including:

  • Incorrect orders

  • Change of mind

  • Shipping delays

Replacements will only be issued if:

  • The item has a verified manufacturer defect, or

  • The item was damaged in transit (must be reported within 5 days of delivery with supporting photos)

Products Fulfilled via Shopify Collective

Some items sold by LYNX Survival Systems are fulfilled by third-party vendors through Shopify Collective. These items follow slightly different return procedures:

  • Return Window – Returns must be initiated within 30 days of the purchase date.

  • Who Handles the Return – Returns and exchanges for these products are handled directly by the business from which the product originated. However, please do not hesitate to contact LYNX Survival Systems at crquarto@stayreadyoutdoors.com if you need help facilitating a return or exchange — we’re happy to assist.

  • Customer Responsibility for Shipping Costs – Shipping cost responsibility for returns and exchanges varies by vendor. Some vendors offer free returns or exchanges, while others may require customers to pay return shipping.

  • Size Exchanges – If a return is for a size exchange only, the replacement item will be shipped back to the customer once the original is received and inspected, following the vendor’s policy.

  • Refunds – If a refund is due after inspection, the originating business will notify LYNX Survival Systems and the refund will be processed back to the customer’s original payment method.

  • Price Changes – Prices for products fulfilled via Shopify Collective are subject to change without notice.

All other eligibility requirements and non-returnable item restrictions in our standard policy still apply unless otherwise stated above.

Pre-Orders

As of February 7, 2025, all pre-order sales are final and not eligible for refund.

Orders placed prior to this date remain eligible under our previous return policy.

Exchanges

To exchange an item, complete a return and place a new order once the return is accepted.

EU Customers – 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return within 14 days of delivery.

To be eligible:

  • Items must be unused, in original condition with tags

  • Proof of purchase must be provided

Refund Processing

Once your return is received and approved, a refund will be issued to your original payment method within 10 business days.

Note: Your financial institution may take additional time to process and post the refund.

If 15 business days have passed since approval and you haven’t received your refund, contact us at crquarto@stayreadyoutdoors.com.

Questions?

For help with a return or refund request, reach out to:

📧 Email: crquarto@stayreadyoutdoors.com
📞 Phone: (562) 294-6269